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BSB30120 – Certificate III in Business (Customer Engagement)
BSB30120 – Certificate III in Business (Customer Engagement)
This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.
Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.
This training is delivered with Victorian and Commonwealth government funding.
Get the Westvic Staffing Solutions advantage…
- Face to face or zoom session delivery in a supported environment
- Be trained by learning and development professionals
- Assessments tailored to meet individual student and industry
requirements - Access to high level, one on one support from your trainer
Learning outcomes:
- Delivering quality customer service
- Managing customer complaints
- Working effectively with your fellow team members and managers
- How to promote innovation in a team
- Using social media and online tools
- Organisation skills for the workplace
- Working in a diverse environment
- Building workplace relationships and contributing to the team.
Course Structure:
Duration: 12 months
Venue: Flexible / To be Advised
Mode of delivery: Workplace and remote delivery timetabled
3 hours, one day per week, supported by workshops.
Course
Commencement: Ongoing intakes