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BSB30120 – Certificate III in Business (Customer Engagement)

BSB30120 – Certificate III in Business (Customer Engagement)

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

This training is delivered with Victorian and Commonwealth government funding.

Get the Westvic Staffing Solutions advantage…

  • Face to face or zoom session delivery in a supported environment
  • Be trained by learning and development professionals
  • Assessments tailored to meet individual student and industry
    requirements
  • Access to high level, one on one support from your trainer

Learning outcomes:

  • Delivering quality customer service
  • Managing customer complaints
  • Working effectively with your fellow team members and managers
  • How to promote innovation in a team
  • Using social media and online tools
  • Organisation skills for the workplace
  • Working in a diverse environment
  • Building workplace relationships and contributing to the team.

Course Structure:
Duration: 12 months
Venue: Flexible / To be Advised
Mode of delivery: Workplace and remote delivery timetabled
3 hours, one day per week, supported by workshops.
Course
Commencement: Ongoing intakes