BSB30120 – Certificate III in Business (Customer Engagement)

BSB30120 – Certificate III in Business (Customer Engagement)

This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance.

Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team.

This training is delivered with Victorian and Commonwealth government funding.

Get the Westvic Staffing Solutions advantage…

• Face to face or zoom session delivery in a supported environment
• Be trained by learning and development professionals
• Assessments tailored to meet individual student and industry
  requirements
• Access to high level, one on one support from your trainer

Learning outcomes:

• Delivering quality customer service
• Managing customer complaints
• Working effectively with your fellow team members and managers
• How to promote innovation in a team
• Using social media and online tools
• Organisation skills for the workplace
• Working in a diverse environment
• Building workplace relationships and contributing to the team.

Course Structure:
Duration: 12 months
Venue: Flexible / To be Advised
Mode of delivery: Workplace and remote delivery timetabled
3 hours, one day per week, supported by workshops.
Course
Commencement: Ongoing intakes